Text Size

12 Criteria of a good Hosting Company

Here is a good tip from an internet guru (Christopher Heng) on the criteria of a good hosting company:

1.     Reliability and speed of access

Not only should the web host be reliable and fast, it should guarantee its uptime (the time when it is functional). Look for a minimum uptime of 99%. In fact, even 99% is actually too low - it really should be 99.5% or higher.

2.     Data Transfer (Traffic/Bandwidth)

Data transfer (sometimes loosely referred to as "traffic" or "bandwidth") is the amount of bytes transferred from your site to visitors when they browse your site.

Don't believe any commercial web host that advertises "unlimited bandwidth". The host has to pay for the bandwidth, and if you consume a lot of it, they will not silently bear your costs. Many high bandwidth websites have found this out the hard way when they suddenly receive an exhorbitant bill for having "exceeded" the "unlimited bandwidth".

To give you a rough idea of the typical traffic requirements of a website, most new sites that are not software archives or the like use less than 3 GB of bandwidth per month. Your traffic requirements will grow over time, as your site becomes more well-known (and well-linked), so you will need to also check their policy for overages: is there a published charge per GB over the allowed bandwidth? Is the charge made according to actual usage or are you expected to pre-pay for a potential overage? It is better not to go for hosts that expect you to prepay for overages, since it is very hard to forsee when your site will exceed its bandwidth and by how much.

Note; As ID1Webhosting is put at the backbone of IIX , we have the advantage of unlimited , in this case “unmetered” Bandwidth

3.     Disk space

For the same reason as bandwidth, watch out also for those "unlimited disk space" schemes. Most sites need less than 10 MB of web space, so even if you are provided with a host that tempts you with 200 MB or 500 MB (or "unlimited space"), be aware that you are unlikely to use that space, so don't let the 500 MB space be too big a factor in your consideration when comparing with other web hosts. The hosting company is also aware of that, which is why they feel free to offer you that as a means of enticing you to host there. As a rough gauge, thefreecountry.com, which had about 150 pages when this article was first written, used less than 5 MB for its pages and associated files.

4.     Technical support

Does its technical support function 24 hours a day, 7 days a week (often abbreviated 24/7), all year around? Note that I will not accept a host which does not have staff working on weekends or public holidays. You will be surprised at how often things go wrong at the most inconvenient of times. Incidentally, just because a host advertises that it has 24/7 support does not necessarily mean that it really has that kind of support. Test them out by emailing at midnight and on Saturday nights, Sunday mornings, etc. Check out how long they take to respond. Besides speed of responses, check to see if they are technically competent. FTP, PHP, Perl, SSI, .htaccess, telnet, , MySQL, crontabs

If you are paying for a site, you really should make sure you have all of these.

5.     Email, Autoresponders, POP3, Mail Forwarding

If you have your own site, you would probably want to have email addresses at your own domain, like This e-mail address is being protected from spambots. You need JavaScript enabled to view it , etc. Does the host provide this with the package? Does it allow you to have a catch-all email account that causes any email address at your domain to be routed to you? Can you set an email address to automatically reply to the sender with a preset message (called an autoresponder)? Can you retrieve your mail with your email software? Can it be automatically forwarded to your current email address?

6.     Control Panel

This is called various names by different hosts, but essentially, they all allow you to manage different aspects of your web account yourself. Typically, and at the very minimum, it should allow you to do things like add, delete, and manage your email addresses, and change passwords for your account. I would not go for a host where I have to go through their technical support each time I want to change a password or add/delete an email account. Such chores are common maintenance chores that every webmaster performs time and time again, and it would be a great hassle if you had to wait for their technical support to make the changes for you.

7.     Multiple Domain Hosting and Subdomains

For those who are thinking of selling web space or having multiple domains or subdomains hosted in your account, you should look to see if they provide this, and the amount extra that they charge for this (whether it is a one-time or monthly charge, etc).

8.     Server

Is the type of operating system and server important? Whether you think so or not on the theoretical level, there are a few practical reasons for looking out for the type of server.

In general, if you want to use things like write/use ASP programs, you have no choice but to look for a Windows server.

Otherwise my preference is to sign up for accounts using the often cheaper, more stable and feature-laden Unix systems running the Apache server. In fact, if dynamically generated pages that can access databases (etc) is what you want, you can always use the more portable (and popular) PHP instead of tying yourself down to ASP. Another reason to prefer Unix-based web hosts (which include web hosts using systems like Linux, FreeBSD, OpenBSD, Solaris, etc) using the Apache web server is that these servers allow you to configure a lot of facilities that you typically need on your site (error pages, protecting your images, blocking email harvesters, blocking IP addresses, etc) without having to ask your web host to implement them.

9.           9. Price

I was actually hesitant to list this, but I guess it's futile not to. However, I would caution that while price is always a factor, you should realise that you often get what you pay for, although it's not necessarily true that the most expensive hosts are the best.

10. Resellers?

Not all hosting companies own or lease their own web servers. Some of them are actually resellers for some other hosting company. The disadvantage of using a reseller is the possibility that you are dealing with people who don't know much about the system they are selling and who take longer to help you (they have to transmit your technical support request to the actual hosting company for it to be acted upon). However, this also depends on both the reseller and the underlying hosting company. It is thus wise not to rule out all resellers; there are a number of reliable and fast ones who are actually quite good and cheap. In fact, a number of resellers sell the same packages cheaper than their original hosting company. If you find out that a particular company is a reseller, you will need to investigate both the reseller and the real hosting company.

NOTE: ID1webhosting own several servers with Hewlet Packard’s enterprise technology.

11. International

If you don't stay in the USA, you have the option of hosting your site with some local provider. The advantage here is the ease of dealing with them (they are after all easily accessible by phone call or a visit), your familiarity with the local laws and easy recourse to those laws should it be necessary. It should be your choice if your target audience is local (eg a local fast food delivery service). On the other hand, hosting it in USA has the advantage of faster access for what is probably the largest number of your overseas visitors (particularly if you have an English-speaking audience). You also have a large number of hosting companies to choose from, and as a result, cheaper prices too.

Don't skip this step, or you might find yourself being suckered by a host that everyone else is steering clear of.

12. Financial strength and type of entity

Last but not least, you should check on the web hosting’s financial strenth, one of it’s indicators is on the length of services.

Also the type of entity is very crucial as it is easier for you to deal with a legal entity, rather than dealing with a bunch of univeristy students or just some people as a reseller pretending to be a big hosting company.

 

 

The Myth of the Perfect Commercial Host

In general, I doubt that there are any "perfect" web hosting companies around. Note that even if you are prepared to pay a huge price for your hosting needs, it does not guarantee that your host is any good. This is an interesting industry where a high price does not necessarily yield quality hosting and support.

On the other hand, one thing you can probably be sure of is that you will not get top-notched support if you only pay (say) $5 a month. At that price, which company can afford to hire enough good help to cater to all its users?

Like me, you'll probably end up settling for a trade-off between price, reliability and features that you're willing to live with.

As a company ID1webhosting.com will strive to macth the 12 criteria, to be the number one company in Indonesia in terms of cost leadership, ease of doing business and services to its' clients